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Charles Tsoi

Tools and methods I use.

A practical inventory from product, architecture, and recent AI work — not a scorecard.

18

All skills

Machine Learning

LLM Integration

GenAI Systems

Data Science

Product Management

Agile / Scrum

Stakeholder Alignment

Product Strategy

Event-Driven Architecture

API Design (REST/JSON)

Next.js / React

Python

System Integration

Power Automate

ServiceNow

Dynatrace / Monitoring

JIRA / Confluence

Tableau / Visualization

4

AI & ML

4

Product

5

Technical

5

Tools

Areas where I can contribute.

~80%

Estimated reduction in manual reporting time (AAHK LLM agent)

  • LungLens — full-stack AI health literacy tool, live at lunglenshk.vercel.app
  • AAHK LLM monitoring agent — Power Automate + Dynatrace + ServiceNow; product design and vendor delivery
  • Writing on GenAI systems architecture and multimodal AI on Medium
  • MSc coursework in data science, AI, and system design

Architecture & Integration

  • API Design (REST/JSON)
  • Event-Driven Architecture (Pub/Sub)
  • Microservices & Serverless (Cloud Functions)
  • System Integration (SAP Hybris, PSS)

Data & Messaging

  • Solace Event Mesh
  • SQL
  • Generative AI (LLM Agents)
  • Data Visualization

Methodologies

  • Agile/Scrum
  • SDLC
  • CI/CD Pipelines
  • Vendor Technical Evaluation

Tools

  • Python
  • Tableau
  • JIRA
  • Confluence
  • Splunk
  • Postman

The Chinese University of Hong Kong (CUHK)

Master of Science in Information & Technology Management (MScITM)

Expected Q1 2027

Focus: Data Science, AI, System Design, Strategic IT Management

Lingnan University

Master & Bachelor of Philosophy

  • Solace Certified Event Driven Architecture Practitioner
  • Project Management Professional (PMP)
  • Professional Scrum Master (PSM I)
  • Professional Scrum Product Owner (PSPO I)